Outpatient network
Illustrative pattern: location and specialty questions cite the live directory; symptom chats are refused and routed.
Industry
Healthcare
They ask hours, specialties and how to book. Public information and an appointment — never a diagnosis.
Why implement it
If directory and book are not connected, the model improvises clinical language. First scope: what you already publish, plus an appointment a person confirms.
What you can implement
- Directory of services and locations. Specialties, hours and how to arrive — from content you own.
- Preparation FAQs you approve. What to bring, fasting rules you already publish — not clinical advice.
- Appointment or callback requests. When the scheduling system can receive them, with confirmation.
- A hard stop on symptoms. Redirect to a person, emergency instructions you publish, or “I cannot assess that”.
How it can help
- Fewer calls that only ask hours and address. The assistant uses the same directory as your site.
- Requests the call center can complete. Specialty and preferred window already filled.
- Less unsafe improvisation. Symptoms are out of scope by design.
In the assistant
ChatGPT
You
Do you have dermatology at the north clinic on Saturday? I have a rash — what is it?
ChatGPT
I cannot assess a rash or give a diagnosis. From the sample directory, dermatology at North Clinic has Saturday hours. I can send an appointment request to scheduling.
North Clinic — Dermatology
Saturdays 08:00–13:00 · public information · not a diagnosis
Illustrative demo. There is no live connection to ChatGPT, Claude, Gemini or Copilot.
Success patterns
Scheduling desk
Illustrative pattern: appointment requests arrive with specialty and site, then a person assigns the slot.
How to read these patterns
Illustrative patterns, not published clients. A real project is scoped against your systems and rules. Healthcare projects require your clinical and privacy owners before any tool is enabled.
Limits we keep explicit
- No diagnosis, triage scores or treatment plans from the assistant.
- No invented wait times or doctor availability.
- Patient data access needs authentication you define — default is public information only.
Usually combined with
Want a safe first healthcare door?
Start from public directory and scheduling — not from symptoms. Tell us which book you would open.
Discuss healthcare