Solution
Streamline support
Many questions already have an approved answer. The delay is repeating it. Connect the document: the assistant resolves and cites the source.
The business problem
Teams repeat hours and policies. The customer waits for a person even when the answer is public. The assistant cites your source and knows when to stop.
In the assistant
You
My internet is slow. What speed should my plan have, and is there an outage in my area?
ChatGPT
To show your service terms and the network status, identify yourself with the email on the account.
Illustrative demo. There is no live connection to ChatGPT, Claude, Gemini or Copilot.
Capabilities we design
- Answers grounded in authorized documents. With a visible source, not a paraphrase you cannot defend.
- Simple requests you choose to automate. Status of a case, a form, a reset — only if the system allows it.
- A clear handoff. When the question is out of scope, sensitive or missing a source.
What this is not
- A replacement of your support team.
- A promise of shorter handle time until you measure a baseline.
- Unsupervised answers from the open web.
Requirements
- Documents current enough to use.
- An owner for each source.
- Limits on what the assistant may promise.
- A path for exceptions.
Indicators to agree
- Questions resolved with a cited source
- Handoffs that remain
- Time spent on the repetitive cases you listed at the start
- Corrections after a source was updated
Questions on this solution
Can it answer from email history?
Only if you deliberately include that source and accept the quality risk. We usually start with approved policies, not inboxes.
What happens when two documents disagree?
We need an owner to pick the source of truth. The assistant should not guess.
Usually combined with
Which repetitive questions should cite an official source?
List two or three questions your team already answers from a document. That is a viable first scope.
Discuss this solution