Retail bank, product desk
Illustrative pattern: FAQs cite the current factsheet; “should I take this product?” is always handed to a person with the chat summary attached.
Industry
Financial services
They ask how the product works before they call. Cite authorized factsheets and hand the rest to a licensed person. Never an invented recommendation.
Why implement it
If the assistant cannot read your factsheets, it improvises. Connect approved documents and a request path: you protect the customer and your license.
What you can implement
- Product facts from approved documents. Fees, eligibility headlines and definitions you still own, with a visible source.
- Locator and hours. Branches or channels you publish.
- Request a callback from a licensed advisor. Minimum fields your compliance process already requires, after confirmation.
- Status of an existing case — if the system allows it. Only with authentication rules you define. Default first scope is public information plus a request.
How it can help
- Fewer invented answers about your products. The assistant quotes your document or says it does not know.
- Inbound that is ready for a human. The advisor starts from the question and the product named in the chat.
- A clear stop line. Suitability, credit and investment decisions stay with licensed staff.
In the assistant
ChatGPT
You
What documents do I need to open the sample savings product, and can you book a call?
ChatGPT
In the sample sheet, section 2 lists the documents. I cannot tell you whether you qualify. Identify yourself and I will request a call with a licensed advisor.
Sample Sight Savings
Approved factsheet · not a personal offer
Illustrative demo. There is no live connection to ChatGPT, Claude, Gemini or Copilot.
Success patterns
Wealth / advisory firm
Illustrative pattern: the assistant never proposes a portfolio. It explains process and schedules a licensed conversation.
How to read these patterns
Illustrative patterns, not published clients. A real project is scoped against your systems and rules. Financial services projects need your compliance owner in the room from the first scope.
Limits we keep explicit
- No personalized investment, credit or tax advice.
- No guarantee of onboarding conversion.
- Authentication and data-minimization rules are yours to set.
Usually combined with
Want a compliant first door into the assistant?
Bring the product sheet you would authorize and the fields a licensed person needs to follow up.
Discuss financial services